Return and Refund Policy
If you are wishing to return for a refund or exchange a faulty or incorrect item, we are here to help you, but please contact us first, by either phoning 03 6234 5144 or emailing firstname.lastname@example.org
Returns and exchanges will be accepted within 30 days of you receiving your order.
You will need to provide suitable evidence as ‘proof of purchase’.
Once your return or item for exchange is received and inspected, we will send you an email of the approval or rejection. If approved, your refund will be processed and applied back to the original payment method you have used for the purchase. Also if approved for exchange, your new item will be sent to you at your own expense.
If anything is unclear feel free to contact us.
We deliver to all Australian states via Australia Post. We do not deliver to overseas destinations.
A confirmation email or SMS is sent to you as order is shipped. Please keep this as 'proof of purchase'.
After your payment is verified (usually within 24 hours), add 1-2 business days for processing. If an item is not in stock we will contact you.
Delivery usually takes up to 7 business days, depending upon your location.
Delivery charges are calculated at checkout.
Terms of Service
Under no circumstances will we be liable for any direct, indirect, incidental, consequential or other damages resulting from the purchase, delivery, use or return of any product or service purchased from this website beyond the value of the item purchased.
All products on this website are approved by the regulatory authority in Australia.
Privacy and Security
This policy covers the treatment of personal data which Better Life Co. may collect when you place an order, email us or participate in any other activity or service that we make available on our site.
You may, however, visit our site anonymously.
Personal information such as name, email address, mailing address, phone number and credit card information are only submitted voluntarily. Better Life Co. holds and processes any personal data in accordance with all current legislation relating to data protection.
We only use this data to:
- Improve customer service – your information helps us to more effectively respond to your customer service requests.
- Improve our site – we continuously strive to improve our website based on information and feedback we receive from you.
- Process transactions – we will use the information you provide when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- Send periodic emails – the email address provided for order processing may be used to send information and updates regarding the order. It may also be used to respond to enquiries. You may decide to opt-in to our mailing list, where you will receive emails that may include Better Life Co. news, updates, related product or service information etc.
By using this site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our site. Your continual use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.